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Citizens Charter

Citizens Charter1

ANDHRA PRADESH TRANSPORT DEPARTMENT

1. The department has the following types of offices rendering different services shown against each
type of office.

S.No.	Fees & Service Charges	Targeted/ response time.
1.1	District - headed by JTC, DTC, RTO and functioning as Secretary, RTA	All Transactions related to Driving Licence, Registration of Vehicles, Issue of Fitness Certificates, Issue of Permits, Collection of vehicle taxes.
1.2	Sub-Divisional- headed by RTO	All Transactions related to Driving Licence, Registration of Vehicles, Issue of Fitness Certificates, Issue of Permits, Collection of vehicle taxes.
1.3	Unit office- headed by MVI	Issue of Learner's Licence, Issue of Fresh Driving Licence for Non-Transport category, Registration of Non-Transport Vehicles, Issue of Fitness Certificates.
1.4	Motor Vehicles Inspector	Issue of Learner's Licences, Issue of Fitness Certificates.
1.5	Check Post- Located at state borders and at some places internally	Issue of Temporary Permits

2. We have set the following targets / standards / response time for delivery of documents in respect of all

Item of Work	Type of Office	Fees Service Charges	Targeted/ response time.
Driving Licence Learner's Licence (for each class of vehicle)	a) JTC / TDC/ RTO office b) Unit Office c) MVI office	Rs. 60 .00	Same day Same day Same day
Fresh Driving Licence	a) JTC / TDC/ RTO office b) Unit Office	Rs. 390 .00	Same day 24 Hours
Registration of new vehicles / other state vehicles
2 Wheelers 3 Wheelers (Tansport) 4 Wheelers (Non-Transport Vehicles) Light Commercial Vehicle Medium Goods / Passenger Vehicle Heavy Goods / Passenger Vehicle	a) JTC / TDC/ RTO office b) Unit Office c) MVI Office a) JTC / TDC/ RTO office b) Unit Office a) JTC / TDC/ RTO office b) Unit Office JTC / TDC/ RTO office JTC / TDC/ RTO office JTC / TDC/ RTO office	Rs. 160 .00 Rs. 400 .00 Rs. 400 .00 Rs. 500 .00 Rs. 600 .00 Rs. 800 .00	Same day 24 Hours Same day 24 Hours Same day 24 Hours 24 Hours 24 Hours 24 Hours
Issue / renewal of Fitness Certificate Three Wheelers	a) JTC / TDC/ RTO office b) Unit Office c) MVI Office	Rs. 230 .00	Same day Same day Same day
Light Motor Vehicles	a) JTC / TDC/ RTO office b) Unit Office c) MVI Office	Rs. 360 .00	Same day Same day
Medium Motor Vehicles	a) JTC / TDC/ RTO office b) Unit Office c) MVI Office	Rs. 230 .00	Same day Same day
Heavy Motor Vehicles	a) JTC / TDC/ RTO office b) Unit Office c) MVI Office	Rs. 560 .00	Same day Same day Same day

Other Applications

Item of Work	Type of Office	Fees Service Charges	Targeted/ response time.
Driving Licence International Driving Licence	a) JTC / TDC/ RTO office	Rs. 350 .00	Same day
All other transactions relating to driving Licences
Transport Renewal	a) JTC / TDC/ RTO office	Rs. 330 .00	Same day
Duplicate	a) JTC / TDC/ RTO office	Rs. 315 .00	Same day
Non-Transport Renewal	a) JTC / TDC/ RTO office Unit Office	Rs. 330 .00	Same day 24 Hours
Duplicate	a) JTC / TDC/ RTO office Unit Office	Rs. 315 .00	Same day 24 Hours

Registration of vehicles Temporary registrations
2-wheeler	TC/DTC/RTO office	Rs.65.00	2 hours
4-wheeler	JTC/DTC/RTO office	Rs.65.00	2 hours
Issue of duplicate registration certificate
Invalid carriages	JTC/DTC/RTO office Unit office	Rs.110.00	Same day
Motor cycles	JTC/DTC/RTO office Unit office	Rs.130.00	24 Hours Sane day
Light motor vehicles	JTC/DTC/RTO office Unit office	Rs.300.00	24 Hours Same day 24 Hours
Transfer of ownership
Invalid carriages	JTC/DTC/RTO office Unit office	Rs.110.00	Same day
Motor cycles	JTC/DTC/RTO office Unit office	Rs.130.00	24 Hours Sane day
Light motor vehicles	JTC/DTC/RTO office Unit office	Rs.300.00	24 Hours Same day 24 Hours

Other transactions Change of residence/place of business
Motor vyvlessss	JTC/DTC/RTO office Unit office	Rs.120.00	Same day 24 hours
Light motor vehicles	JTC/DTC/RTO office Unit office	Rs.120.00	Same day 24 hours
Endorsement/termination of hire purchase in the R.C.
Motor cycles	JTC/DTC/RTO office Unit office	Rs.200.00	Same day 24 hours
Light motor vehicles	JTC/DTC/RTO office Unit office	Rs.300.00	Same day 24 hours
Issue of permits
Stage carriages	JTC/DTC/RTO office	Rs.2100	24 hours
Goods carriages	JTC/DTC/RTO office	Rs.700	24 hours
Contract carriage having seating capacity exceeding 13 in all	JTC/DTC/RTO office	Rs.2100	24 hours
Maxi cabs	JTC/DTC/RTO office	Rs.1100	24 hours
Motor cabs	JTC/DTC/RTO office	Rs.475	24 hours
Auto rickshaw	JTC/DTC/RTO office	Rs.350	24 hours
Private service vehicle beyond seating capacity of 13 in all	JTC/DTC/RTO office	Rs.1000	24 hours
Private service vehicle upto seating capacity of 13 in all	JTC/DTC/RTO office	Rs.700	24 hours
Omni Bus beyond seating capacity of 13 in all	JTC/DTC/RTO office	Rs.1000	24 hours
Issue of tax tokens (i.e., acceptance tax remittance) in respect of those vehicles where there no cases pending and tax and penalty arrears are no due	JTC/DTC/RTO office	Rs.5.00 upto Rs.500/- of tax Rs.10.00 above Rs.500/-of tax	2 hours 2 hours

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